We carried out a review of the data available to us about T & D Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about T & D Homecare, you can give feedback on this service.
People’s experience of using this service and what we found
The service ensured people’s safety was fully assessed and managed. Potential risks to people had been identified and the provider ensured people’s risk assessments were regularly reviewed and updated where there were any changes. Staff were provided with guidance to ensure potential risks to people were minimised.
The provider had ensured there were enough staff in post to meet people’s care needs. Pre-employment checks had been carried out to ensure new staff were safe and suitable for the work they were required to undertake.
The provider had systems in place to help protect people from the risk of infection. Staff were provided with personal protective equipment. Staff had received training in infection prevention and control. The provider’s spot checks of care practice in people’s homes included checks of infection control practices.
People’s care needs, wishes and preferences were assessed before they started using the service. People’s care plans contained detailed guidance for staff on how to ensure their cultural and personal needs and preferences were sensitively and effectively met.
People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests and the policies and systems in the service supported this practice.
Staff respected people’s choices, including those relevant to protected characteristics, for example, due to disability, cultural or religious needs and preferences. The provider had ensured people were supported by staff who were familiar with their cultural and language needs and preferences.
Staff members had received training to ensure they had the knowledge they required to meet people’s needs. All new staff received an induction before they started to support people. The provider had a system in place to ensure training was refreshed annually or as required. Staff received regular supervision from the registered manager to support them in their care practice.
People’s nutritional support needs were met. People’s care plans included guidance and information for staff on their preferences in relation to eating and drinking.
The provider had processes in place to report, monitor and learn from accidents and incidents to people. Immediate actions had been taken to reduce risks arising from incidents and accidents.
The provider had systems in place to monitor and assess the quality of the care and support provided to people. Policies and procedures which reflected current best practice were in place to underpin this.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection of the service. This service was registered with us on 1 September 2021.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.