BMBC Night Service

Updated 6 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Act.

Inspection team

This inspection was completed by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with CQC to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 13 December 2022 and ended on 14 December 2022. We spoke to relatives of people using the service and staff on 13 December 2022. We visited the service’s office on 14 December 2022.

What we did before the inspection

We reviewed information we had received about the service since it registered with CQC. We sought feedback from professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return. This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 3 relatives of people who used the service about their experience of the care provided. We spoke with 4 members of staff including the registered manager.

We reviewed a range of records. This included 2 people’s care records. We looked at 2 staff files in relation to recruitment, supervision and training. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 6 January 2023

About the service

BMBC Night Service is a domiciliary care service which provides personal care to people living in their own homes. The service supports adults with a range of needs who require care during the night. At the time of our inspection there were 4 people using the service.

People’s experience of using this service and what we found

People were supported by staff who were kind and caring. Staff knew people well and this supported them to provide personalised care to each person. People’s preferences were respected, and their needs were met.

Most risks to people were assessed and managed well. People’s relatives had no concerns about people’s safety whilst using the service. Staff knew how to safeguard people from the risk of abuse and people were protected from the spread of infection.

People were supported by a small number of regular staff members. This supported good continuity of care for people. The provider had suitable systems in place to ensure new staff were recruited safely. Staff received suitable training and supervision, to ensure they had the right skills to care for people.

Staff recognised when people needed support from other services, and they sought advice and assistance if they were concerned about people’s health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

The service was managed well, and staff were supported to provide a good quality service. There were systems in place to monitor the quality and safety of the service. People, their relatives and staff had regular opportunities to provide feedback about the service and there was an effective complaints process in place.

Everyone we spoke with provided complimentary feedback about the service. Staff morale was positive, and people’s relatives confirmed the service provided effective care to people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 27 July 2021 and this was the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.