You are here

Archived: The Koppers Residential Home

The provider of this service changed - see new profile

Reports


Inspection carried out on 20 January 2011 and 20 January 2012

During a routine inspection

Many of the people living at The Koppers at the time of our visit had poor communication skills due to dementia. We talked to those people who were able to answer our questions, and we also observed people being supported by care workers in the home. Three relatives wrote to us before our visit to tell us about the home. We talked to one relative on the telephone, and we also saw a number of recent letters sent to the home from other relatives thanking them for the care provided.

Comments we received included –

"The staff are invariably kind and attentive"

"I feel reassured that my mother's care is being well managed and that the care team are being pro-active in putting my mother's needs first."

"As a former nurse myself, trained in the UK, I can only say that the complete package and variety of excellent care, respect of resident's wishes, management and the whole set up, warmth of atmosphere and safety of the home is outstanding and exceptional."

"I have never in my time of visiting my mother seen a member of staff show any sign other than that of sheer dedication to all residents and their needs. They always have a smile and show nothing but the will to help all."

The people we talked to, and our observations during our visit, gave us evidence to show that people were relaxed and happy with all aspects of the care provided.

Reports under our old system of regulation (including those from before CQC was created)