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Archived: The Koppers Residential Home

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 20 January 2011 and 20 January 2012
Date of Publication: 22 February 2011
Inspection Report published 22 February 2011 PDF

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Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

There were good procedures in place to make sure all staff have received the supervision and support they need to carry out their jobs effectively and safely.

User experience

We did not talk to people about this outcome area.

Other evidence

We talked to three members of staff during our visit. We asked them about the support they received and the communication within the home. They told us they received regular one-to-one supervision. They also told us the registered manager (who is also one of the providers) has been present in the home most days and they always found her easy to contact when she was not there. We were told that she regularly worked alongside the staff team and was constantly monitoring the care provided and offering support and guidance to the staff team. We also heard that if the manager is not on duty then the deputy manager was also very supportive and approachable.

The staff we talked to expressed complete satisfaction in their jobs and the working atmosphere within the home. The staff expressed pride in the home and the care provided. We saw evidence of good daily handover sessions.

Before our visit to the home the providers told us -

"We provide all staff with regular supervisions to support them to be clear about their responsibilities and comply with the job description they are given. All staff are made aware of the home’s staff structure and copies of job description. Home policies and procedures are available( at the reception ) for all to read."

We saw evidence of staff supervisions in the staff files we looked at during our visit. We also saw evidence of regular staff meetings.