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Archived: The Koppers Residential Home

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 20 January 2011 and 20 January 2012
Date of Publication: 22 February 2011
Inspection Report published 22 February 2011 PDF

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There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

People living at The Koppers are supported by staff who have been well trained and have the skills and experience to meet their needs.

User experience

During our visit we saw people being supported by staff. We were satisfied the staffing levels were sufficient to meet people's needs.

One person we talked to told us "There are just the right number of staff here."

Other evidence

We looked at the training records for staff and found that a good level of training had been provided including -

• First aid

• Mental Capacity Act and deprivation of Liberty

• Food hygiene

• Dementia parts 1 and 2

• Common eye problems

• Fire protection

• Safer moving and handling

• Speech and swallowing difficulties

• Sensory deprivation

Several of the staff had nursing qualifications and experience gained in another country. Many of the staff also held, or were in the process of obtaining, nationally recognised qualifications known as NVQs to either level 2 or 3.

Before our visit to the home the providers told us -

"Each individual member of staff has a training folder which shows their professional development. We also maintain a training matrix which highlights when training is due or what areas need to be expanded. So, when recruiting new staff we ask for copies of any certificates proving qualifications they hold and also ensure they understand that training is part of their job to improve their abilities, which in turn increases the standard of our service. If they are working towards relevant qualifications then they are only given tasks to the level of competence they are at and are monitored more closely by other senior staff. All staff undergo induction training in line with Skills for Care and once completed are signed off. This is documented in their individual training folder. All our staff receive mandatory training and this is recorded in their training folder where ever possible a copy of any certificate gained is kept.

“We also have a folder where we document all training provided to the staff over the year. During induction all staff are made aware of policies and procedures specific to our home and read and sign the residents' care plans once they understand them. This underpins the knowledge of each resident and gives them a procedure to follow and guidance on the individual’s care needs as we ensure all our care plans are based on person centred care."