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Archived: The Koppers Residential Home

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 20 January 2011 and 20 January 2012
Date of Publication: 22 February 2011
Inspection Report published 22 February 2011 PDF

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People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

Our judgement

The home has maintained good communication with relevant health and social care professionals and ensured that the care, support and treatment of people using the service has been coordinated properly and safely..

User experience

We did not talk to people living in the home about this outcome area. Relatives and friends who wrote to us on behalf of people living in the home, and professionals we met told us they were entirely satisfied with the way the home made sure people received the services they needed.

Other evidence

During our visit to the home we spoke to two District Nurses visiting the home, and also saw a letter to the home from a relative who was also a local GP. We were given firm assurance that the home has maintained very good relationships with all health and social care professionals who support the people living there and the professionals were entirely satisfied with the care provided by the home.

A chiropodist was also visiting the home on the day of our visit.

Since the last inspection of the home a small room on the ground floor has been altered and adapted to provide a room where visiting professionals can interview, examine or provide treatment to people in private.

The care plan files contained detailed notes of all communication with health and social care professionals. Copies of letters and appointments were also seen. We saw evidence to show that the home had quickly noticed when people were showing signs of illness and had sought medical attention promptly.

We also heard about the procedures followed by the home where people moved from or to hospital or other care homes. We were satisfied that the home had gathered good information, and sought advice and guidance appropriately.