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Archived: The Koppers Residential Home

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Inspection report

Date of Inspection: 20 January 2011 and 20 January 2012
Date of Publication: 22 February 2011
Inspection Report published 22 February 2011 PDF

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People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People have been supported in a respectful manner by well trained care workers who understand how to protect people's dignity and human rights. The home has given people and their representatives information on the services and care they offer, and they have consulted, listened and involved people wherever possible.

User experience

Many of the people who lived at The Koppers at the time of our visit had communication problems due to dementia. We talked to four people living there, and during the day we observed the way the care workers and manager interacted with people. We also spoke to two district nurses who were visiting the home that day. Three relatives of people living there wrote to us before our visit to tell us about the care provided by the home. We also saw letters sent to the home in recent months praising the home.

One relative told us "I like the fact that it is family run because they maintain the dignity of loved ones."

Another person who regularly visits the home said "The staff are invariably kind and attentive and provide all the stimulation and encouragement that is appropriate."

Another relative wrote "After frequent and regular visits to our mother 'X' we have found the care excellent and outstanding in all aspects with all residents cared for individually, respecting and acting on their own specific needs by staff who perform in excellence in their very obvious dedication and enjoyment in their work and the satisfaction they gain from it, which has made our mother's life and all of the other residents reach their optimum quality of life and happiness."

During the day we saw the provider and care staff providing care in a calm, friendly, cheerful and respectful manner. The care staff were alert and attentive, quickly recognising when a person might need some assistance. Assistance was offered, not forced on people, and we saw care workers explaining each stage and engaging with the person, making sure they understood and were happy with the way the help was being offered.

We saw people asking to speak to the provider or care staff, and they received immediate responses. People were listened to and given an appropriate answer. This was particularly reassuring for those people with short term memory loss.

Other evidence

Before our visit to the home the providers sent us information about how they comply with this outcome area. This gave us a wide range of evidence about the procedures the home has followed before people have moved in. This included visiting the person to carry out an assessment of their needs, gathering information about all aspects of their personal and health care needs, likes and dislikes, family and social network, and any other information relevant to their support needs. People have been encouraged to take their time before making a decision to move in, and to visit as many times as they want. Written information about the home has been given to people and their families.

We looked at four care plan files to see evidence of the information they had gathered before each person moved in. The files contained evidence of a very thorough initial assessment that showed they had a very clear understanding of the person's needs and the support they needed. Throughout the files there was evidence of guidance to care workers on how to support and assist the person in a respectful and dignified manner.

Care plan files contained evidence to show the home had considered people's mental capacity and any support they may need to make decisions. They had also considered if there was any possibility that a person may be at risk of deprivation of their liberty. We saw evidence to show that any concerns had been shared with relevant professionals.