29 May 2013
During a routine inspection
People were given sufficient information. There was an information booklet for people which explained how they could make a comment or complaint. There were also feedback questionnaires available. There was a complaints policy and procedure in place, but at the time of the inspection there had been no complaints. It was not possible to speak to people who use the service as no one had an appointment during our inspection. However, we looked at recently completed feedback questionnaires and letters of thanks. People were positive about the staff and described their consultations as "useful". One person had written that it was a "privilege" to be cared for by the clinic.