• Doctor
  • Independent doctor

Archived: Trauma Clinic

7 Devonshire Street, London, W1W 5DY (020) 7323 9890

Provided and run by:
Trauma Clinic Limited

Important: The provider of this service changed. See new profile

All Inspections

29 May 2013

During a routine inspection

People received care that ensured their safety and welfare from staff that were supported to deliver care to the appropriate standard. People were always assessed by either a psychiatrist or psychologist to determine their treatment options. Both the assessment and treatments provided were based on recommended guidelines. The psychiatrist was appraised annually by someone independent of the clinic. The psychologists were appraised both within the clinic and externally and were responsible for arranging their own clinical supervision.

People were given sufficient information. There was an information booklet for people which explained how they could make a comment or complaint. There were also feedback questionnaires available. There was a complaints policy and procedure in place, but at the time of the inspection there had been no complaints. It was not possible to speak to people who use the service as no one had an appointment during our inspection. However, we looked at recently completed feedback questionnaires and letters of thanks. People were positive about the staff and described their consultations as "useful". One person had written that it was a "privilege" to be cared for by the clinic.

18 October 2011

During a routine inspection

People who used the service told us they were happy with the service, they found all the staff to be polite and welcoming. They felt listened to and respected by staff.

They found the clinic easy to get to and were able to get appointments when they wanted them.