About the serviceThe Care Bureau Limited (Stratford-upon-Avon branch) is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service offers daytime and night-time care and support. The service is registered to provide support to older people, people living with dementia and people with mental health support needs, a learning disability, a physical disability, those with a sensory impairment and to younger adults. At the time of our performance review and assessment, the service was supporting 48 older people, some of whom were living with dementia. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives were satisfied with the care and support they received and told us they had no complaints.
There were sufficient staff employed to undertake care calls to people. People received their care calls during the agreed time slots and on occasions when staff were running late, people were advised of this by a phone call.
Staff were recruited in a safe way and had been trained. People described staff as caring and kind and felt they had the skills needed for the job role. Staff knew how to care for people in a safe way because risks had been assessed. Staff were trained to protect people from the risks of abuse. Staff knew how to report any concerns they might have.
People received their medicines as prescribed. People had individual plans of care and staff provided personalised care and support.
The provider had quality check systems in place to monitor the services provided.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: Model of Care and setting that maximises people’s choice, control and independence
People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible and in their best interests; the policies and systems in the service did support least restrictive practices.
Right Care: Care was person-centred and did promote people’s dignity, privacy and human rights
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff did ensure people using services led confident, inclusive and empowered lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests: the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 August 2021 and this is the first inspection.
Why we inspected
This was a planned inspection of this newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.