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Hillcrest Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 9 January 2020

About the service

Hillcrest Residential Care Home is registered to provide personal and nursing care to older people and specialises in supporting people living with dementia. The service accommodates up to 32 people. At the time of our inspection there were 31 people using the service, many of whom were living with dementia.

People’s experience of using this service and what we found

People continued to receive kind, caring and compassionate care and felt safe and well cared for.

Risks to people had been identified and assessed with guidance in place for staff to follow to prevent people coming to harm. Staff knew how to recognise signs of abuse and were confident reporting any concerns they may have.

Enough suitably qualified and trained staff were deployed to meet people’s needs. Staff told us they felt well supported and received the training they needed to fulfil their role.

People’s needs had been holistically assessed and plans were in place to help manage these. People had access to other health and social care professionals when needed and staff followed the guidance they provided. People’s received their medicines when they needed them from suitably trained staff.

People were supported to maintain a balanced diet and enjoyed the food on offer. People’s individual dietary needs and preferences were met and people received support during meal times when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The services’ activities coordinator provided a range of activities that people enjoyed including trips to the local shops, pub and café. Objects were available for people living with dementia to interact and engage with.

People were confident raising concerns. The registered manager had an ‘open door’ policy which created an environment that was relaxed and homely. Effective systems were in place to monitor the quality and safety of the service and the registered manager was passionate about providing person centred care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (report published 15 June 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 January 2020

This service was safe.

Details are in our safe findings below.



Updated 9 January 2020

This service was effective.

Details are in our effective findings below.



Updated 9 January 2020

This service was caring.

Details are in our caring findings below.



Updated 9 January 2020

This service was responsive.

Details are in our responsive findings below.



Updated 9 January 2020

This service was well-led.

Details are in our well-led findings below.