Updated 26 April 2018
WALDOC Communications Centre, known locally as WALDOC, has existed by name since 1996 however, it has slightly altered form and function over time. In its current form it has been running an in hours cover arrangement for GP practices within Walsall for the last four years. The current directors of the service took over in September 2017. The service provides GP cover arrangements through three clinical Hubs, which are based within the premises of other healthcare providers. These hubs provide service to the entire Walsall population. The service is registered with CQC for both remote medical advice and treatment service.
The service also provides remote medical advice through its communication centre. During the winter of 2017 / 2018, the service has participated in Walsall Clinical Commissioning Groups’ (CCG) winter pressure initiative.
The communication centre is open from 8am to 9pm Monday to Friday and 10am to 3pm on Saturday and Sunday. Waldoc provides a telephone answering service for GP practices during the times of 8am-6.30pm and provides clinical cover on Wednesday, Thursday and Friday 1pm to 6.30pm, when some GP Practices have half day closing. For the winter pressure initiative, the service is available from 6.30 pm to 9pm Monday to Friday and 10am to 3pm Saturday and Sunday.
WALDOC is located at The Old Stables, Elmore Court, Elmore Green Road, Bloxwich, Walsall,
WS3 2QW.
The service website is: www.waldoc.co.uk
The service operates from three clinical Hubs: Pinfold Health Centre, Broadway Medical Practice and Darlaston Health Centre. As part of this inspection, we also visited the WALDOC facilities at the Pinfold Health Centre. The hubs at the Broadway Medical Practice and Darlaston Health centre were not inspected as part of this inspection.