3 and 5 August 2015
During a routine inspection
This inspection took place on the 3 and 5 August 2015 and was announced.
Leicester Jamaica Community Service Group – Caribbean Court . At the time of the inspection the service was supporting two people within their own homes in the Leicester area.
The service operates between the hours of 08.30 to 09.30 and 17.00 to 18:00 seven days a week. The provider employs four members of care staff.
The service operates from an office based within the West Indian Senior Citizens Project, (WISCP) which provides services that include a day care facility and meals, which are not regulated by the Care Quality Commission (CQC). People who access the services of Leicester Jamaica Community Service Group – Caribbean Court have regular contact with the services provided by WISCP and view the service they receive as part of a wider package of support.
The service whilst being inspected has not been rated because at the time of the inspection a limited service to two people was being provided. We had insufficient information to determine the level of service people received. We could not be confident that the support people currently receive would be sustainable should the service expand to provide care for additional people and/or increase its hours of operation.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered provider told us they were in the process of interviewing for the position of registered manager. The service was being managed by two acting managers. We were advised by the provider that the two acting managers would be submitting an application to the Care Quality Commission (CQC) to become registered.
At the last inspection of the 1 October 2013 we asked the provider to take action. We asked them to make improvements in the assessment and planning of people’s needs, the supervision and appraisal of staff and systems to monitor the quality of the service and the maintenance of the building which the service operates from. We received an action plan from the provider which outlined the action they were going to take. We found the provider had taken the appropriate action.
A person who received a service told us they felt safe with the staff that provided their care. Staff were knowledgeable about their role in keeping people safe and knew who to contact in the case of an emergency. Staff had received training in how to promote people’s safety should they have concerns about their welfare, which included following the providers safeguarding policy and procedure.
People were supported by staff that had undergone the appropriate pre-employment checks to ensure they were suitable to work with people. A person who received a service and the relative of the second person told us that staff were reliable and arrived on time to provide the personal care that was needed, this showed there were sufficient staff to meet people’s needs.
People who use the service are supported by staff who know them well. Positive and caring relationships have been developed and people using the service told us staff were reliable, polite and friendly.
Staff told us that the registered manager was approachable and they received regular supervision which enabled them to discuss their work. Staff had undertaken or were in the process of undertaken training which enabled them to provide the care and support people needed.
People using the service and their relative told us that staff respected their wishes when providing personal care and support.
People told us they had information about the service they received, which included a copy of their plan of care along with information as to how to make a complaint. People told us they were happy with the service and did not have any concerns.
People who use the service had the opportunity to comment on the service they received. They met with and spoke with the registered manager and staff when they attended other services provided which are not regulated by the CQC.