We carried out a review of the data available to us about Sea Mills Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sea Mills Care, you can give feedback on this service.
Sea Mills Care is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were six people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were happy with the service they received and had built positive relationships with staff. Staff often undertook extra tasks around the house, outside of the care package in order to support people in their everyday lives. People felt safe and staff had support plans and risk assessments in place to guide them with people’s individual needs.
People and their relatives, where appropriate were involved in planning care. Regular reviews were undertaken to ensure care plans were up to date and reflective of people’s current needs. People felt able to talk to staff if they had any issues or concerns. There was a policy in place to support people in making formal complaints if necessary.
Staff worked with healthcare professionals when necessary, such as district nurses and GPs. Staff received training and ongoing support to ensure they were able to meet people’s individual health needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well led. There were systems in place to monitor the quality and safety of the service. People and staff felt well supported and confident they would be listened to if they needed to raise concerns.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk