Updated 15 May 2019
¿ We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
¿ This inspection was carried out by one inspector.
Service and service type:
¿ The Conifers is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
¿ The Conifers provides support to up to six people living with learning disabilities and autism spectrum disorder in one house. The home has six bedrooms with private bathrooms and a shared kitchen, dining room, living room and sensory room with living space across three floors.
¿ The service was located close to local shops and public transport links. The building is a converted house in a residential area and fit with the surrounding buildings. People living at The Conifers could live a life like any other citizen.
¿ The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
¿ The inspection was unannounced. Inspection site visit activity started on 07 March 2019 and ended on 08 March 2019.
What we did:
Before the inspection we looked at information we had about the service, including;
• Provider information return – key information about their service, what they do well, and improvements they plan to make.
• Notifications we received from the service – the law requires providers to notify us of certain events that happen during the running of a service.
• The provider’s website.
During the inspection:
• We spoke with two people who used the service, the registered manager, the behaviour specialist, the assistant psychologist and two members of staff.
• We looked at two people’s care records, activity plans and meal plans.
• We looked at staff records, including training records.
• We looked at records of accidents, incidents and complaints.
• We looked at audits, quality assurance reports and other records, including policies and procedures.
• We reviewed the home’s facilities and made observations in communal areas of the home of how staff supported people.
• We asked for feedback from the families of the people living in the home, two people’s families gave us feedback about their experience.
• We asked for feedback from healthcare professionals involved in people's care.