We carried out a review of the data available to us about The Moorings on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Moorings, you can give feedback on this service.
People who lived at The Moorings and relatives we spoke with only had positive comments about the management team and how the service operated. They told us good staffing levels afforded people responsive and dignified support.
It was evident through discussions with people and general observations staff morale was good. Everyone was committed to ensuring people received care and support based on their preferences and life choices. People told us they enjoyed the range of activities and felt well cared for. Comments included, “We have such a great activity person, [name] is unbelievable she is so enthusiastic and it is a joy to join in activities here.”
We observed staff administered medication with a skilled and secure approach, which the registered manager strengthened through training. They continued to have good oversight of relevant procedures through monitoring and auditing to ensure people who lived at the home received medication safely.
Staff files we looked at evidenced the registered manager used the same safe recruitment procedures we found at our last inspection. Staff records showed personnel received training to enhance their skills. Staff we spoke with confirmed this. In addition, in-house trainers provided courses throughout the organisation on the premises.
Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. These had been kept under review and were relevant to the care provided.
Care plan information focused on a person-centred method of supporting people. Also, information contained what support was required and consent to care forms had been signed by people who lived at The Moorings or their representative.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Staff supported people with their meals sensitively and respected their privacy. Staff checked they had enough to eat and comments were positive in relation to quality of meals and choices available to them. The cook had a good knowledge of different cultural needs of people and offered alternative menus if required. One person who lived at The Moorings said, “Great cook and lots of choice the meals are excellent.”
People who lived at The Moorings were very positive about how they were cared for and treated by staff and the management team. One person who lived at the home said, “I could not get a more caring bunch of people anywhere else.”
There was a complaints procedure which was made available to people and their family when they commenced using the service. People we spoke with told us they were happy with the support they received.
The registered manager used a variety of methods to assess and monitor the quality of the service. These included staff and ‘resident’ meetings and satisfaction surveys to seek their views about the service provided. Recent surveys only produced positive comments about the home.
More information is in Detailed Findings below.
Rating at last inspection:
Good (report published 09 November 2016).
About the service:
Lakeview Rest Homes Limited provides care and support to people who lived at The Moorings. The home is a registered care home situated in Lytham St Annes. It is located close to public transport links, leisure and shopping facilities. It is registered to provide accommodation for up to 78 older people. The building is a five-storey property with two courtyard areas for people to enjoy.
At the time of the inspection visit there were 52 people who lived at the home.
Why we inspected:
This was a planned inspection based on the rating at the last inspection. The service remained rated good overall.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme or if any issues or concerns are identified.
Lakeview Rest Homes Limited provides care and support to people who lived at The Moorings. The home is a registered care home situated in Lytham St Annes. It is located close to public transport links, leisure and shopping facilities. It is registered to provide accommodation for up to 78 older people. The building is a five storey property with two courtyard areas for people to enjoy.
The Moorings has a manager who is registered with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
During the inspection the registered manager informed us they were in the process of carrying out other work for the registered provider. This was to improve the quality assurance systems within the registered provider’s homes. They explained there was a new manager in place at the Moorings who was receiving support from them, to ensure a smooth transition. The new manager would be registering with the Care Quality Commission. This was confirmed by speaking with the new manager.
The Moorings was registered with the Care Quality Commission in April 2015. This was the first inspection of the service.
At this inspection visit carried out in October 2016, there were 43 people who lived at the home. People we spoke with said they were happy with the care and support they received. People told us staff were caring and were knowledgeable of their individual needs. People described staff as, “Kind and attentive.” And, “Caring and loving.”
People were encouraged and enabled to take part in meaningful activities which enriched their lives. The management of The Moorings supported people to give feedback on the activities and responded to this feedback to improve the activities provided. People told us they considered the activities had a positive impact on their lives. We were told, “I’m doing more now than I ever did, every day is different and I look forward to getting up every day.” And, “I’m still living my life. Not just sitting around till each mealtime. I’m still me, not just an old person.”
People who received care and support told us they felt safe. Staff were able to define abuse and the actions to take if they suspected people were being abused.
We found medicines were managed safely. Staff were knowledgeable of the systems in place for the ordering, storage and receipt of medicines.
We saw appropriate recruitment checks were carried out to ensure suitable people were employed to work at The Moorings.
There were sufficient staff to meet people's needs. People were supported in a prompt manner and told us they had no concerns with the availability of staff.
Staff received regular support from the management team to ensure training needs were identified. We found staff received appropriate training to enable them to meet peoples' needs.
Processes were in place to ensure people's freedom was not inappropriately restricted. Staff told us they would report any concerns to the registered manager.
We saw people were offered a variety of foods at The Moorings and people were supported to eat and drink sufficient to meet their needs. People told us they liked the food provided.
People were referred to other health professionals for further advice and support when assessed needs indicated this was appropriate and documentation we viewed reflected this.
Staff treated people with respect and kindness. People told us they were involved in their care planning.
There was a complaints policy in place, which was understood by staff. People told us they would talk to staff if they had any concerns.
Quality assurance checks were carried out to ensure areas of improvement were identified and acted upon. People who lived at The Moorings and their relatives were offered the opportunity to participate in an annual survey.
The environment was clean, spacious and well maintained. We saw aids were in place to support people who may have mobility needs and there were areas for people to socialise and relax as they wished.