Archived: Bonehill Lodge

During our previous visit we reported that people were dressed in their own style and if they need support, staff help individuals to apply make-up or to have a manicure; people were encouraged to continue to take a pride in their appearance. Staff provide any personal care where required and people in the home are well-presented.

Comments from people who use the service about the standards of care and support and their experiences included:

'We have a laugh here, people are very socialable, and you can always join in .'

"I feel safe here, and I have no complaints.'

'You always get an opportunity to voice opinions.'

'The staff here are very good, if I had a problem I'd just tell them and they'd sort it out.'

'The staff are always there for you, they can never do enough.'

'They are always there if you need them, if you call them, they always come to you.'

'They know what they're doing here.'

'The staff always ask me what I want, they're very good here.'

"I can count on the staff to make things right, but I've got no worries.'

People were dressed in their own style and if they need support, staff help individuals to apply make-up or to have a manicure; people were encouraged to continue to take a pride in their appearance. Staff provide any personal care where required and people in the home are well-presented.

A range of daily activities was available and people who use the service were able to voice their opinions and change daily events carried out in the home. People enjoyed the meals that were served and were able to influence the menu.

The home was clean and tidy and people could personalise their rooms and bring in small items of furniture and personal possessions.

Comments from people who use the service about the standards of care and support and their experiences included:

'I had a look around before I decided to move in her. I liked it.'

'There's things to do here every day, but I don't usually want to join in, but I can if I want to.'

'We have a laugh here, people are very sociable, and you can always join in .'

'I came to look around before I cam to move in, I liked it her, I'd recommend it here to anyone.'

'I'm glad I moved here, you couldn't find a nicer place with nice people.'

'I feel safe here, and I have no complaints.'

'You always get an opportunity to voice opinions.'

'The staff here are very good, if I had a problem I'd just tell them and they'd sort it out.'

'The staff are always there for you, they can never do enough.'

'They are wonderful, nothing is too much trouble.'

'They are always there if you need them, if you call them, they always come to you.'

'They know what they're doing here.'

'The staff here always let you know what's happening.'

'The staff always ask me what I want, they're very good here.'

'We have meetings where we can tell the manager what we think, we had one yesterday.'

'The manager always listens to what we have to say.'

'I can count on the staff to make things right, but I've got no worries.'