Background to this inspection
Updated
24 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 15 February 2022 and was announced. We gave the service one days’ notice of the inspection.
Updated
24 February 2022
About the service
Blossom House is a residential care home registered to provide personal care for up to 31 older people who may be living with dementia, a physical disability or have mental health needs. At the time of our inspection there were 24 people living at Blossom House.
People’s experience of using this service and what we found
People received care and support that was safe. People were protected from avoidable harm and abuse. There were sufficient staff to support people safely. The provider had effective processes with respect to managing medicines safely and controlling the spread of infection.
People received care and support that was effective and based on detailed assessments and care plans which reflected their physical, mental and social needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had caring relationships with their support workers. Staff were aware of and supported people’s emotional needs. Staff respected and promoted people’s privacy, dignity and independence. People had support to be as independent as possible.
People’s care and support met their needs and reflected their preferences. The provider was aware of and followed best practice guidance with respect to meeting people’s communication needs. There was a programme of activities which reflected people’s interests and prevented social isolation.
The service was well led. There was focus on meeting people’s individual needs and preferences in a way that led to good outcomes for people. This was supported by effective management and quality systems. The provider had sustained improvements seen at our last inspection, and had a plan in place for further improvements.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was requires improvement (published 8 December 2018).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.