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Inspection Summary


Overall summary & rating

Good

Updated 9 November 2017

The inspection took place on 3 and 4 October 2017.

Stoneleigh House is registered to provide accommodation and personal care for up to 12 people in a residential area of Wimborne. At the time of our inspection there were nine older people living in the home.

There was a registered manager in post who is also one of the Directors of Stoneleigh House (Residential Home) Limited. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection, the service was rated Good overall. At this inspection we found the service remained Good overall.

People were protected from harm because staff understood the risks they faced and how to reduce these risks. They also knew how to identify and respond to abuse. They knew which agencies they should report concerns about people's care.

Care and treatment was delivered in a way that met people's individual needs and staff kept records about the care they provided.

People received their medicines when required. We have made a recommendation about the management of some medicines.

Staff were consistent in their knowledge of people's care needs and supported people to remain independent.

They told us they felt supported in their roles and had taken training that provided them with the necessary knowledge and skills. They understood how the Mental Capacity Act 2005 provided a framework for the care they provided and encouraged people to make decisions about their care.

People had access to health care professionals and were supported to maintain their health by staff.

People were supported and encouraged to follow their own personal interests and had opportunities to attend social events and outings arranged by the home.

People described the food as good and there were systems in place to ensure people had enough food and drink.

People were positive about the care they received from the home and told us the staff were kind and caring.

The registered manager took responsibility for quality assurance in the home. Where improvements were identified action was taken. People spoke highly of the registered manager and were confident in her abilities to manage the service.

Inspection areas

Safe

Good

Updated 9 November 2017

People received safe care.

People received their medicines when required. We have made a recommendation about the management of some medicines.

People were protected from abuse by staff who recognised signs of potential abuse and knew how to raise safeguarding concerns.

People’s risks were assessed and action taken to reduce them as much as possible.

There were sufficient numbers of suitable staff on duty to keep people safe and meet their needs.

People were protected because recruitment procedures were thorough.

Effective

Good

Updated 9 November 2017

The service was effective. People were supported by staff that had the necessary skills and knowledge to meet their assessed needs, preferences, choices and respect their rights.

Staff were knowledgeable about the support needs of the people they cared for.

People were offered choices about their care and treatment and staff sought consent in line with the principles of the Mental Capacity Act 2005 (MCA).

People were supported to maintain a balanced diet and were offered choices about what they wanted to eat and drink.

People had access to health and social care professionals when required.

Caring

Good

Updated 9 November 2017

The service was caring. People received care that was compassionate and kind.

Staff communicated with people in a friendly and warm manner.

People were treated with dignity and respect by all staff and their privacy was protected.

People were listened to and involved in making decisions about their care.

Responsive

Good

Updated 9 November 2017

The service was responsive. People received care that was responsive to their needs.

Care plans were accurate and included detailed personalised information which staff understood and followed.

People were confident they were listened to and we saw that issues raised were addressed.

Well-led

Good

Updated 9 November 2017

The service was well led. People and staff had confidence in the registered manager.

There were systems in place to monitor and improve quality these were effective in identifying where improvements were necessary.

Staff and visitors to the home were able to share their views and these were acted on when appropriate.