We carried out a review of the data available to us about Willow Lodge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Willow Lodge, you can give feedback on this service.
About the service
Willow Lodge provides personal care and accommodation for people with a learning disability and/or autism in six separate living units within one large adapted property. Each unit has a bedroom, bathroom, living room and storeroom and/or kitchenette. There are gardens and an external building which could be developed for a variety of uses.
People's experience of using this service and what we found
Right Support
People were supported to have meaningful lives because staff ensured people had access to a broad range of activities within their local community. People were encouraged to maintain and develop their independence because staff supported them to achieve carefully considered goals.
The provider ensured staff had the skills and knowledge required to support people to be safe when engaging in activities and tasks.
The service supported people to have the maximum possible choice, control and independence be independent and they had control over their own lives.
Right Care
People received compassionate and kind care from staff committed to supporting them in ways which promoted their dignity and respect. Care records included high-quality details which provided useful insight into how each person preferred to live. Care records respected people's individuality, personal experiences and cultural needs.
Staff understood how to protect people from abuse and avoidable harm because they were able to identify concerns and raise them appropriately. Records showed all concerns had been fully investigated and resolved.
Right Culture
People's quality of life and preferences were at the heart of the care and support provided. Staff were proactive and creative in seeking the best way to improve people's experiences.
The provider and registered manager promoted openness and candour within the service. Staff were encouraged to share their views and raise any concerns they had. This helped engender an open culture.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 August 2020 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.