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We have removed an inspection report for Rosebank Care Home from 8 December 2017. The removal of the report is not related to the provider or the quality of this service. We found an issue with some of the information gathered by an individual who supported our inspection. We will reinspect this service as soon as possible and publish a new inspection report.

Inspection Summary

Overall summary & rating


Updated 12 February 2020

About the service

Rosebank Care Home is a residential care home providing personal and nursing care to 20 people living with dementia at the time of the inspection. The service can support up to 26 people. Rosebank Care Home is a large detached two-storey house set in its own grounds.

People’s experience of using this service and what we found

During this inspection we found improvements in regard to medication however additional improvements were needed and so we have made recommendations in regards to medication. We also made additional recommendations in regards to care documentation and mealtimes.

Care plans and risk assessments were in place that reflected the needs of people, however we identified that some information held in care plans was not always reflected in other not always reflected in other documentation. We discussed this at the time of our inspection with the registered manager who assured us this would be actioned accordingly

We observed care being delivered in the home and saw that this was done in a caring and patient manner. We saw that people were comfortable in the presence of staff and positive relationships had developed between people receiving support, relatives and care staff. Visitors told us staff were kind and treated their relatives with dignity and respect.

Staff were recruited safely and received regular training, received supervisions, attended staff meetings and had regular competency checks. Staff we spoke to said that they felt well supported. The registered manager had implemented a number of new processes following discussions with staff.

The activities co-ordinator had recently left, however the registered manager assured us that the staff were continuing with the activities and was in the process of recruiting another activities co-ordinator.

Complaints, accidents and incidents were managed appropriately and referrals were made to other professionals in a timely manner when people living in the home were in need.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update - The last rating for this service was requires improvement (published 03 November 2016). There was also an inspection on 21 November 2017 however, the report following that inspection was withdrawn as there was an issue with some of the information that we gathered. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This is a planned re-inspection because of the issue highlighted above.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 12 February 2020

The service was safe.

Details are in our safe findings below.



Updated 12 February 2020

The service was effective.

Details are in our effective findings below.



Updated 12 February 2020

The service was caring.

Details are in our caring findings below.



Updated 12 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 12 February 2020

The service was well-led.

Details are in our well-led findings below.