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Inspection Summary

Overall summary & rating


Updated 11 June 2019

About the service: The Willows is a residential care home providing personal and nursing care to 12 people, some of whom were living with dementia at the time of the inspection.

People’s experience of using this service:

People felt safe and they were protected from the risk of abuse. People’s risk assessments were followed. People were consistently supported by enough staff. Staff were safely recruited. Staff were trained and able to support people’s needs.

People were treated with kindness by staff who knew them well. People’s privacy and dignity was respected, and their independence was encouraged. People could make choices about their day to day lives.

People received responsive care and support. People were listened to and had their views sought about the care they received.

The systems in place to monitor the quality of care were effective and actions were driving improvements. There was a positive culture and learning and partnership working were encouraged

The service met the characteristics of Good in all areas.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: At the last inspection the service was rated Requires Improvement (report published 18 April 2018).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 11 June 2019

The service was safe.

Details are in our safe findings below.



Updated 11 June 2019

The service was effective.

Details are in our effective findings below.



Updated 11 June 2019

The service was caring.

Details are in our caring findings below.



Updated 11 June 2019

The service was responsive.

Details are in our responsive findings below.



Updated 11 June 2019

The service was well-led.

Details are in our well-led findings below.