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Archived: Netherwood Residential Care Home

Reports


Inspection carried out on 12 February 2014

During a routine inspection

We talked with people who lived in the home and they said that they were well looked after. They said the staff always asked them how they would like things to be done. They said staff were always mindful of their privacy and treated them with respect.

People told us that staff were always available when they needed help. We found that staff had received a range of training to help them assist and support people in the home. Staff told us about the training that the home had arranged for them to attend so that they would recognise abuse and how to report it.

People said that the staff were friendly and always acted professionally. One person said, “The staff are very good at looking after us” and another said, “The staff are very professional”.

Inspection carried out on 16 November 2012

During a routine inspection

People who use the service said that they were well looked after. They told us that the staff always asked them how they would like things to be done, always respected their privacy and treated them with respect. They said staff talked to them about how they liked their support to be provided.

Staff provided health and social care support well. Community services were accessed to support people when necessary.

People told us that they felt able to raise any issues with the manager or staff should they have any concerns. Staff spoke of their awareness of how to keep people safe from harm. They told us about the training that the service had arranged for them to attend so that they would recognise abuse and how to report it.

People told us that staff were always available when they needed help. People’s relatives told us that staff were around and available to talk to when they visited. They said that the staff were friendly and always acted professionally. One person said that they “Chivvy (relative) to persuade (relative) to join in” and another said “These girls work very, very hard”.

People we talked with said their comments were listened to. A visitor said that they would not hesitate to talk to staff if something was wrong. The home’s management held regular meetings with the people to find out what they thought about how their care was delivered.

Inspection carried out on 23 November 2011

During a routine inspection

When we visited Netherwood we found that people were very happy with the service that they received. People felt involved and consulted in relation to how they were cared for and supported. Care plans reflected an individualised service that was delivered around people’s assessed needs. Everyone we spoke with told us that they had their views and wishes taken into account by staff and by the manager. People’s likes and dislikes, needs and preferences were known by staff who supported them and these were clearly recorded in care plans.

People said that staff were kind and supportive. On the day of our visit we saw people being supported sensitively and discreetly. Staff involved people fully in relation to all decisions made about their care and support. There was a friendly atmosphere within the home and people responded positively to interactions with staff and with each other. Staff were confident that people’s needs were understood and managed appropriately as they had received good training opportunities and felt well supported to do a good job. People were protected because staff were confident to recognise and report abuse. People felt that staff were able to meet their care and support needs well. People said that they felt safe and well looked after.

People told us that they liked the meals on offer at the home and enjoyed a flexible and responsive service at mealtimes. People received support that met their assessed support needs.

People told us that there is always something going in relation to activities and we saw people enjoying some table games on the day of our visit.

Health and social care professionals spoke highly of the service provided by the home.