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Inspection Summary


Overall summary & rating

Good

Updated 19 July 2017

Bilton House is a residential care home, which provides accommodation and personal care for up to 39 older people, who might live with dementia. Thirty four people were living at the home at the time of our inspection visit. At the last inspection, the service was rated Good. At this inspection we found the service remained good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff understood their responsibilities to protect people from the risk of abuse. The registered manager checked staff’s suitability for their role before they started working at the home and made sure there were enough staff to support people safely. Medicines were stored, administered and managed safely.

Risks to people’s individual health and wellbeing were identified and care was planned to minimise the risks, while promoting people’s independence. People and their families were included in planning how they were cared for and supported. The registered manager regularly checked that the premises and equipment were safe for people to use.

People were cared for and supported by staff who had the skills and training to meet their needs. The registered manager and staff understood their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to eat and drink enough to maintain a balanced diet that met their preferences and were referred to healthcare services when their health needs changed.

People told us staff were kind and caring and had the right skills and experience to provide the care and support they required. Staff treated people in a way that respected their dignity and promoted their independence. People were encouraged to maintain their interests and take part in social activities.

Staff felt supported and there was good communication between people. People knew the managers well and were encouraged to share ideas to make improvements to the service. There were checks in place to ensure good standards of care were maintained.

Inspection areas

Safe

Good

Updated 19 July 2017

The service remains safe.

Effective

Good

Updated 19 July 2017

The service remains effective.

Caring

Good

Updated 19 July 2017

The service remains caring.

Responsive

Good

Updated 19 July 2017

The service remains responsive.

Well-led

Good

Updated 19 July 2017

The service remains well-led.