You are here

Inspection Summary


Overall summary & rating

Good

Updated 3 September 2019

About the service

Beacon Extracare is a domiciliary care service, which provides personal care for older people living in sheltered housing flats and within the community. People using the service are mainly blind or partially sighted with a sensory impairment, but may also experience Dementia, learning disabilities or Autism. At the time of the inspection 45 people on site and 32 within the community were receiving care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported by staff to remain safe. There were enough staff available to people and people’s needs were attended to in a timely manner. Risk assessments were in place to minimise any potential risk to people’s wellbeing. Staff were recruited in a safe way. People received their medicines as expected.

Staff knew people’s needs. Staff received training and had been provided with an induction and felt able to approach the registered manager with any concerns. People were assisted to receive food and drinks by staff where required. People were supported to maintain their health.

People were supported to have choice and control over their lives and staff understood that they should support them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff ensured that people’s privacy and dignity was maintained.

People's care plans reflected their needs and preferences and staff understood the care that people required. Complaints were dealt with appropriately in line with the complaints’ procedure.

Quality monitoring systems were in place. Feedback was taken from people and used to inform the service. People knew the registered manager and felt they were approachable.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good. (Report Published 13 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 3 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 3 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 3 September 2019

The service was well-led.

Details are in our well-Led findings below.