St Hugh's Hospital

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At our last assessment we rated this key question good. At this assessment the rating has remained good.

We looked for evidence that people were always treated with kindness, empathy and compassion. We checked that people’s privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take people’s wishes into account and respect their choices, to achieve the best possible outcomes for them.

We spoke to patients whilst we were on site and the feedback was positive. They were able to receive an appointment within expected timeframes. They were treated with kindness and respect.

We observed staff treating and interacting patients with kindness and respect when entering the department and during treatment.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The service always treat people with kindness, empathy and compassion and we respect their privacy and dignity. We treat colleagues from other organisations with kindness and respect.

We scored the service as 3. The evidence showed a good standard. The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We observed staff ensuring patient’s privacy and dignity was protected. Patients told us staff maintained their privacy and dignity. The environment supported privacy and dignity with private rooms.

Staff maintained the confidentiality of information about patients. They had private areas where they could explain the procedure or scan, ensure information was correct and answer any concerns.

The service treats people as individuals and make sure their care, support and treatment meets their needs and preferences, taking account of their strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

We scored the service as 3. The evidence showed a good standard. The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Information was available in other languages and easy read formats.

Staff could access interpreters both by telephone and face to face. However, staff we asked did not always use the interpreting services available. Some used family members which was not hospital policy. We escalated this to the hospital manager who addressed this with the team.

The service listen to and understand people’s needs, views and wishes. We respond to these in that moment and will act to minimise any discomfort, concern or distress.

We scored the service as 3. The evidence showed a good standard. The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were aware of and dealt with any specific risk issues such as pregnancy and exposure to radiation.

The department had notices throughout highlighting the risk of exposure to radiation.

Staff identified and responded to changing risks to patients. They undertook risk assessments before any procedures, treatment or scan. These ensured patient’s health conditions had not changed and their exposure to radiation was as low as reasonably practicable

The service listen to and understand people’s needs, views and wishes. We respond to these in that moment and will act to minimise any discomfort, concern or distress.

We scored the service as 3. The evidence showed a good standard. The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were aware of and dealt with any specific risk issues such as pregnancy and exposure to radiation.

The department had notices throughout highlighting the risk of exposure to radiation.

Staff identified and responded to changing risks to patients. They undertook risk assessments before any procedures, treatment or scan. These ensured patient’s health conditions had not changed and their exposure to radiation was as low as reasonably practicable.

The service listen to and understand people’s needs, views and wishes. We respond to these in that moment and will act to minimise any discomfort, concern or distress.

We scored the service as 3. The evidence showed a good standard. The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were aware of and dealt with any specific risk issues such as pregnancy and exposure to radiation.

The department had notices throughout highlighting the risk of exposure to radiation.

Staff identified and responded to changing risks to patients. They undertook risk assessments before any procedures, treatment or scan. These ensured patient’s health conditions had not changed and their exposure to radiation was as low as reasonably practicable.