St Hugh's Hospital

Ratings - Surgery

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We undertook a full assessment of surgery. We assessed against 33 quality statements across safe, effective, caring, responsive and well led. At our last assessment in 2019 the overall rating was requires improvement. Safe was rated requires improvement, effective, caring and responsive were all good. Well led was inadequate.

Since our last inspection the service had made numerous changes. The senior leadership team had changed, and had implemented a robust governance structure. There was reporting to Learn from Patient Safety Events (LPSE). The hospital had introduced a patient safety meeting and there were clear lines of reporting safety incident from the staff in clinical areas to the senior leadership team.

We rated the service as good. The service had made improvements and was no longer in breach of regulations. Staff now assessed and mitigated risks. Care plans and record keeping now guided safe practice. The provider had made improvements to their mandatory training compliance.

Areas for improvement

• The hospital should ensure their percentage of eligible staff who complete basic life support (BLS) training meets the provider trust’s target compliance.

People's experience of this service

Patients we spoke to were very positive about their experience, they felt safe and cared for The service was responsive and patients felt their needs were met. They were given pain relief and told us the staff were excellent. The friends and family test also indicated patient satisfaction with the service.