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Archived: Claremont Hospital

The provider of this service changed - see new profile


Inspection carried out on 10 August 2011

During an inspection looking at part of the service

We were following up concerns raised at a previous inspection concerning staff training and supervision, so we did not speak to patients during this inspection

Inspection carried out on 15 February 2011

During a routine inspection

Overall patient's views of their experience at this location are generally positive. A large number of patient quotes are available throughout the report. These views were obtained from the hospital's own surveys and from a site visit performed 15 February 2011.

Could have been given more information about my aftercare, but I am also at fault as I could have asked more questions (July 2010).

Nursing staff were excellent and professional (August 2010).

The overall friendliness and efficiency of all the staff was fantastic. Could not be

improved! (September 2010).

I was admitted as an NHS patient. Very pleased with the overall speediness of getting an appointment, seeing the consultant and for having my treatment. My overall experience was excellent and to a very high standard (October 2010).

Particularly impressed with the nursing staff - the nurse that took my details was

very thorough, efficient and professional. She took the time to listen to my concerns and explained the procedure thoroughly, ensuring that I understood what was happening and the pain relief available if needed (November 2010).

Nurses patient and caring. I would have liked to speak to the Doctor about the

diagnosis, but understand his time is limited. I hope to receive more information in the follow-up appointment (December 2010).

On the site visit performed 15 February 2011 we found patients we talked to had

been very happy with their nursing care, felt staff was always friendly and helpful and had found staff had sufficient time to meet their needs.

Can't recommend enough - always a smile on everybody's face, whatever the time day or night.

Cant speak highly enough [of nursing and all aspects of care by everyone] [Nurses] in and out all the time to check you okay and if you need them [by pressing buzzer] they come straight away.

food lovely�.hot and on time.

Reports under our old system of regulation (including those from before CQC was created)