You are here

Inspection Summary


Overall summary & rating

Good

Updated 11 November 2017

The Red House provides accommodation and personal care for up to 23 older people. Twenty-two people were living at the home at the time of our inspection visit. The service was rated Good at our previous inspection in July 2016.

Since our previous inspection, we received information of concern about the service. The concerns alleged that risks were not managed, people were offered unsuitable meals, people were not treated with dignity and respect and relatives were not kept informed about changes in their relation’s needs. We undertook this responsive, comprehensive inspection on 19 October 2017, in response to the concerns raised.

The concerns raised with us were not substantiated at this Inspection. The service continued to meet all relevant fundamental standards. The service remained Good in all five questions and Good overall.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risks of harm or abuse because staff were trained in safeguarding and understood their responsibilities to raise any concerns with the registered manager. The registered manager made sure there were enough suitably skilled, qualified and experienced staff to support people safely and effectively. Medicines were stored, administered and managed safely.

People and their families were included in planning how they were cared for and supported. Risks to people’s individual health and wellbeing were assessed and their care was planned to minimise the risks. The provider and registered manager regularly checked the premises, essential supplies and equipment were well maintained and safe for people to use.

People continued to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People were supported to eat and drink enough to maintain a balanced diet that met their needs and preferences. People were supported to maintain their health and were referred to healthcare professionals when their health needs changed.

People, relatives and staff felt well cared for. Staff understood people’s diverse needs and interests and supported them to enjoy their lives according to their preferences. Staff respected people’s right to privacy and supported people to maintain their dignity.

People were supported and encouraged to socialise in the home and in the local community. People and relatives had no complaints about the service.

People and relatives knew the registered manager well and were invited to share their views of the service through conversation and regular questionnaires. The registered manager and provider regularly checked the quality of the service to make sure people’s needs were met safely and effectively.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 11 November 2017

The service remains Good.

Effective

Good

Updated 11 November 2017

The service remains Good.

Caring

Good

Updated 11 November 2017

The service remains Good.

Responsive

Good

Updated 11 November 2017

The service remains Good.

Well-led

Good

Updated 11 November 2017

The service remains Good.