Our current view of the service
Updated
14 April 2025
Date of Assessment: 6 May 2025. The service is a residential care home providing support to older people and younger adults who may be living with dementia, mental health conditions, physical disabilities, or a sight impairment. Processes were in place to help keep people safe and protect them from harm. Staff understood risks associated with people’s care, however, sometimes records were not fully completed to show effective monitoring took place. The facilities and equipment were subject to regular checks to support people’s needs, but some checks had not identified risks we had found. Staffing arrangements supported people’s needs and staff had access to ongoing training to develop their skills. The provider had governance systems to monitor the quality of the service and support any required learning amongst staff. Managers made sure staff attended regular supervision meetings and appraisals to support their needs and maintain the quality of the service. Staff administered medicines as prescribed to support people’s healthcare needs. Cleaning of the home took place regularly and systems in place supported infection prevention and control.
People's experience of the service
Updated
14 April 2025
People or their family members were involved in the assessment of people’s needs to ensure these could be met at the home. Assessments were regularly reviewed to take account of people’s communication, personal and healthcare needs. Sometimes records failed to show that checks of people to manage known risks were made in a timely way to keep people safe. People’s privacy and dignity was respected by staff. People had enough to eat and drink to stay healthy and had a choice of meals. Special diets were made available to those who required them. People had access to activities of interest to them to stay physically and mentally active. People felt able to complain if needed and were confident action would be taken and improvements made. People knew staff well. Records of people’s needs were shared (as appropriate) with other agencies to support the best outcomes and ensure the safe transition of people when moving services or attending hospital appointments. People told us staff understood their care and treatment needs, this helped them to give informed consent. People spoke positively of living at the home and of the staff. People said they were treated with patience and respect. One person told us, “I like it here, I think its brilliant.” People had choice in their care provision and were encouraged to maintain relationships with family and friends. Staff worked to reduce health and care inequalities through training and feedback.