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St Peter and St James Charitable Trust Good

Inspection Summary


Overall summary & rating

Good

Updated 14 May 2020

St Peter and St James Charitable Trust is operated by St Peter and St James Charitable Trust in Lewes, East Sussex. The hospice primarily serves the communities of Haywards Heath, Lewes, Burgess Hill and Uckfield the surrounding rural villages.

Inspection areas

Safe

Good

Updated 14 May 2020

Are services safe?

Our rating of safe stayed the same. We rated it as Good because:

  • Staff recognised incidents and reported them when needed to. Managers investigated incidents and shared lessons learned with the team and the wider service.

  • The service-controlled infection risks within the department. Staff kept equipment and premises visibly clean. The service used appropriate control measures to prevent the spread of infections

  • The service employed staff with the right qualifications and skills to keep people safe from avoidable harm and abuse and to provide the right care and treatment.

  • Patient records were clear and up to date, that included all key information, staff kept up to date records of patients’ care and treatment.

  • The service prescribed and stored medicines in line with local and national guidelines. Documentation around medications was consistent, documents and temperatures for the storage of medicines was recorded appropriately.

  • The service had systems in place to recognise and respond to deteriorating patients’ needs and clinical risks.

Effective

Good

Updated 14 May 2020

Are services effective?

Our rating of effective stayed the same. We rated it as Good because:

  • Staff met patients’ nutrition and hydration needs.

  • Staff had the skills, knowledge, and experience to deliver safe care and treatment. Staff were appraised annually.

  • Staff assessed and managed pain on an individual basis and regularly monitored this throughout patient care.

  • The multidisciplinary team worked well together to support patients holistically; doctors, nurses and other healthcare professionals supported one another to provide good care.

Caring

Good

Updated 14 May 2020

Are services caring?

Our rating of caring stayed the same. We rated it as Good because:

  • Staff cared for patients with compassion and respect. Patients’ feedback and those close to them throughout our inspection was positive.

  • Patients’ emotional and social needs were considered as important as their physical wellbeing.

  • Patients who used the service and those close to them were active in their care and treatment.

Responsive

Good

Updated 14 May 2020

Are services responsive?

Our rating of responsive stayed the same. We rated it as Good because:

  • Patients’ needs, and their preferences were considered and acted upon to ensure services were delivered and accessible in timely manner. The service planned and delivered services to meet the needs of people using the service.

  • Patients concerns, and complaints were investigated, lessons were learned from complaints and shared with all staff, all complaints were dealt with in a timely manner.

Well-led

Good

Updated 14 May 2020

Are services well-led?

Our rating of well-led improved. We rated it as Good because:

  • Leaders had the skills and abilities to run the hospice. They understood and managed the priorities and issues the service faced. Leaders were visible and approached to patients and staff.

  • Staff engaged well with patients, staff, and the public and local organisations to plan and manage appropriate services and collaborated with other similar services effectively.

  • There was a well-established governance structure and staff of all levels were clear about their responsibilities.

  • Staff were committed to learning and improving the service. They had a good understanding of quality improvement.

  • The hospice actively engaged with patients, staff, the community and local organisations to plan and manage services. They collaborated with partner organisations to help improve the service.

Checks on specific services

Hospice services for adults

Good

Updated 14 May 2020

We rated this service as good because it provided a safe, effective, caring responsive and well led service.