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Archived: Maple Cottage Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 3 March 2017

Maple Cottage is a small Victorian cottage located in the village of Send near Woking. It is a family home and has a domestic atmosphere. The home provided care to one person who had lived as part of the family for many years.

One of the providers is the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. Both providers were present for the duration of our visit.

Medicines were managed in a safe way and recording of medicines was completed to show the person had received the medicines they required. The person was able to live as a family member and was able to be as independent as they could be. Foreseeable risks had been identified and managed in a way as to be as least restrictive as possible. The person supported was encouraged to take part in a range of activities which were individualised and meaningful for that person without causing them anxiety.

The providers had followed legal requirements to make sure that any decisions made or restrictions to the person were done in their best interest. The providers were well aware the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS).

The providers had kept themselves up to date with current practice and had undertaken training to allow them to deliver good care in an effective and competent way. The providers undertook quality assurance audits to ensure the care provided was of a standard the person should expect. Any areas identified as needing improvement were actioned immediately.

Inspection areas



Updated 3 March 2017

The service was safe.

Medicines were administered and stored safely.

Risks that had been identified were well managed

The providers knew their responsibilities regarding safeguarding the person in their care andt here was a plan in place in case of an emergency.



Updated 3 March 2017

The service was effective.

The providers undertook training as appropriate which enabled them to deliver effective care.

The providers were knowledgeable regarding the person�s rights under the Mental Capacity Act and the Deprivation of Liberty Safeguards (DoLS).

Nutrition was managed with regard to the person�s needs and they were supported appropriately eat.

The person�s health care needs were met and healthcare professionals supported them to remain healthy.



Updated 3 March 2017

The service was caring.

Providers respected the person�s privacy and dignity. They were caring and kind when providing support.

The person was encouraged to make day to day decisions to enable them to be as independent as possible.



Updated 3 March 2017

The service was responsive

The person was able to take part in activities that meant something and interested them.

The providers responded well to the person�s changing needs and managed these well.



Updated 3 March 2017

The service was well-led.

The providers monitored the quality of the service in order to deliver good care for the person living there.

They maintained accurate records in relation to the person�s care and operation of the home.

The registered manager submitted notifications as required.