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Pentrich Residential Home Good

Inspection Summary

Overall summary & rating


Updated 20 April 2018

This inspection took place on 20 February 2018 and was unannounced. At our last inspection of the service on 23 November 2016 the registered provider was rated as 'requires improvement', but was compliant with regulations. There were recommendations in the last report that were followed up during this inspection.

Pentrich Residential Home is a care a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. This service provides accommodation and support to a maximum of thirteen people over the age of eighteen who have a mental health condition. The service is situated in a residential area of the coastal town of Bridlington in East Yorkshire and has three floors. The property does not have a passenger lift so is only suitable for people who are able to use the stairs. At the time of our inspection there were eight people using the service.

The registered provider is required to have a registered manager in post and there was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were recruited safely and at this inspection there were sufficient staff on duty to meet people's needs. Staff had received training which allowed them to meet people's needs and received support through supervision from the registered manager.

Staff had received safeguarding adult training and were aware of types of abuse. Alerts to the local authority safeguarding team were made as appropriate.. People told us they felt safe at the service.

Accidents and Incidents were recorded and analysed by the manager and action taken where any health and safety issues were identified following an accident.

Medicines were managed safely.

The service was clean and tidy and people had personalised bedrooms. The environment had not been specifically adapted for one person with dementia but they had lived at the service so long they were familiar with their surroundings and so this had no impact.

People told us that staff were kind and caring. They had time to get to know people and treated them with respect. They worked within the principles of the Mental Capacity Act.

Care plans were detailed and person centred. They were reviewed regularly and checked by the registered manager and regional manager.

Social isolation was minimised because staff encouraged people to access the local community either by themselves or with support.

The registered manager was well supported. They followed a clear quality assurance process and further checks were carried out during visits by the provider and regional manager. This ensured the quality of the service.

Feedback was received from people who used services, relatives, [professionals and staff and used to make any improvements using the 'You said/we did' system.

Inspection areas



Updated 20 April 2018

The service was safe.

Staff were recruitment was robust. There was sufficient staff on duty to meet people�s needs.

Risks to people�s health and safety had been considered and recorded.

Safeguarding policies and procedures were in place and all staff had received appropriate training.



Updated 20 April 2018

The service was effective.

Staff had the knowledge required to understand and support people�s needs.

Staff worked within the principles of the Mental Capacity Act 2005.

People�s nutritional needs were met.



Updated 20 April 2018

The service was caring.

Staff knew people well and positive relationships had been developed.

People's diverse needs were recognised and their needs and wishes taken into account when their care was being planned.

Staff had the time to read care plans and get to know people. Staff treated people with respect.



Updated 20 April 2018

The service is responsive.

Care plans were detailed and person centred.

Activities reflected people's preferences and staff encouraged people to be as independent as possible when accessing the community.

Complaints and compliments were recorded and acted upon in line with the company policy.



Updated 20 April 2018

The service was well led. There was a registered manager employed who was well supported by the provider and a regional manager.

There was an effective quality assurance system in place which ensured continuous improvements at the service.

People who used the service, professionals, visitors and staff were all asked for their feedback about the service.

There was clear evidence of partnership working and links with the local community.