The Care Quality Commission
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Archived: Calanmill Care

Overall: Good read more about inspection ratings

18 Clive Street, West Bromwich, West Midlands, B71 1LH (0121) 553 7251

Provided and run by:
Ms Millicent Bedworth

All Inspections

19 January 2015

During a routine inspection

The provider is registered to accommodate and deliver personal care to a maximum of three people.

Our inspection was unannounced. It took place on 19 January 2015.

At our last inspection in October 2013 the provider was meeting all of the regulations that we assessed.

The provider was also the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found that the provider/registered manager due to personal circumstances of late had only limited involvement with the running of the service. We found that the people who lived there were safe. However, due to the provider/registered manager’s absence the service was not consistently run in the way it should be to meet regulations. We found that there was a lack of staff supervision and day to day monitoring of the service. The local authority were aware of this and were monitoring the situation to ensure that people continued to be cared for and kept safe.

We were informed by the local authority that changes were pending. They had reassessed the two people who lived there and determined that they no longer needed the level of support that they were presently funding.

Overall, medicine was managed safely. However, there was a lack of recording systems to confirm that medicine was stored at the correct temperature.

People told us that they felt safe. We saw that there were systems in place to protect people from the risk of abuse.

People told us that they liked the food and drink that they were offered. Records confirmed that the people who lived there were supported to have a varied diet in sufficient quantities.

Staff numbers and experience ensured that people were safe and that their needs were met in the way that they wanted them to be.

People told us that the staff were nice and kind and we saw that they were. We observed that interactions between staff and the people who lived there were positive in that staff were kind, polite and helpful to people.

We found that that people received care in line with their best interests. Staff gave us an account of what Deprivation of Liberty Safeguarding (DoLS) meant and what they should do if they identified any concerns.

Staff had training to equip them with the knowledge to provide appropriate support to the people who lived there.

We found that a complaints system was available for people to use. This meant that people and their relatives could state their concerns and dissatisfaction and that issues would be looked into.

17 October 2013

During a routine inspection

On the day of our visit three people were living at the home. We spoke with two people who lived at the home, two members of staff and the manager / owner.

People we spoke to were not able to explain their experiences in great deal. When asked if they like the home one person said, 'Yes I am happy here, the staff are ok'. Another person referred to the manager as her second mum. We saw feedback from stakeholders including relatives. One family member wrote, 'First class home, well run'.

People's dignity and privacy were promoted. We observed a person being given choices for their meals and activities. Staff communicated with the person in a respectful considerate way.

We saw personalised care plans, risk assessments and health books. This ensured that people would receive appropriate support and care in a way that they wished and met their needs.

Robust procedures were in place for the management of medication. This ensured that people received the medication they required and people were protected from risks associated with medicines.

Procedures were in place for the recruitment of staff. Staff had been employed by the provider for a number of years. All staff told us that people were well cared for and that the home was, home from home. This ensured that people experienced consistent delivery of care by staff with the appropriate knowledge and skills.

People's needs were met in a family home environment.

1 November 2012

During a routine inspection

We spoke with two people living at Calanmill Care and we looked at the care plans of all three people living there and we also spoke with two members of staff.

We spoke with people who had some difficulty communicating to us verbally, but they were able to make their needs known. We saw that people were involved in making choices about what they wanted to do and what they ate and drank. One person said 'I Love dancing, I go dancing'.

Staff had a good understanding of people's individual preferences and what their likes and dislikes were in respect of daily activity so that people received care in the way they prefer.

When asked if people like the home, one person told us that "I love it here" and another person said "It's alright, yeah'.

The home assessed, planned and delivered care that met people's individual needs. There were appropriate risk assessments in place to maintain the safety of people.

To improve the quality of the service, regular audits had been done and people's views were being sought. Where issues had been raised action was taken to make improvements.

22 February 2012

During a routine inspection

We spoke with two people who resided at Calanmill Care and we looked at their care plans. We also spoke with two members of staff and asked what people's care needs were.

We spoke with people who told us that they were involved in their care. One person told us that 'Staff talk to me' and they 'tell staff what I like'. People also told us that staff went through their care plan and they were happy with the care received.

We saw that people had signed their care plans and the consent contained within their health book.

People told us that they 'Like it here' and 'it's nice here, it's well kept'.

One person told us that they 'Go to the casino and can go out for a beer' and that they 'go out a lot'.

People told us that they were able to have their own things in their rooms such as pictures or photographs. We saw that people's bedrooms were clean and colour co-ordinated with people's choice of colour.

We saw that people helped clean their bedrooms to improve their independence and people told us they enjoyed keeping their bedroom clean.

One person told us that they 'Like the house, it's nice and clean' and they 'get to help clean my room and help with the washing up'.

People told us that that the meals were good and one person told us that the 'Food is nice, can have what I like'.

Another person told us how the staff met their needs and that staff helped them at meal times if they needed any support.

We saw that people were well presented, clean and looked content at the time of our visit.

People told us that they 'Felt safe, no problems' and that they could talk to staff if they had any concerns.

People living at Calanmill Care had some difficulty expressing their wishes clearly. We therefore also spent time observing what life was like for people living at the home. We saw that one person had communication cards on a keychain to improve their ability to communicate with other people. These cards had pictures on which they were able to show people they were talking to.

We observed the care that was given to people during our visit and saw that staff actively engaged with people regularly. We saw staff gave people encouragement to do their daily activities.

We also saw that staff prompted people's independence where possible and were patient when giving support.

Staff treated people respectfully and in a dignified manner. Through discussion with staff we heard that they had good understanding of what was important for people living at Calanmill Care.

Staff had a good understanding of people's individual preferences and what their likes and dislikes were in respect of daily activity. They also told us how people's activities promoted independence.