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Whitehall Lodge Residential Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 10 May 2019

About the service: Whitehall Lodge is a care home service. It is registered to provide personal and nursing care to people for up to 29 people aged over 65 and adults under 65. At the time of our inspection 24 people were living in the service.

People’s experience of using this service:

People’s mental capacity was not assessed in line with current guidance and legislation.

However, staff involved people in decisions about their care and treatment and sought permission from people before care and treatment was given.

There were systems in place to monitor and assess the quality of service being delivered but there was no regular schedule for these checks. The provider had minimal oversight of the service.

People felt safe and staff understood how to safeguard people from abuse.

Individual risks to people and environmental risks had been identified and managed.

Staff were safely recruited and received ongoing support and training to carry out their role.

People’s medicines were managed safely.

Opportunities were available for people to engage with their local community and take part in activities in the home.

People were cared for in a way that promoted their independence and respected their privacy and dignity.

People’s care was planned according to their individual needs and preferences.

People’s views and opinions were sought to improve the quality of the service.

More information is in the full report.

We identified a breach of the Health and Social Care Act 2008 (Regulated Activities) 2014 relating to need for consent. Details of the action we have asked the provider to take can be found at the end of this report.

Rating at last inspection: Requires improvement (report published in January 2018)

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to inspect as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 10 May 2019

The service was safe

Details are in our Safe findings below.


Requires improvement

Updated 10 May 2019

The service was not always effective

Details are in our Effective findings below.



Updated 10 May 2019

The service was caring

Details are in our Caring findings below.



Updated 10 May 2019

The service was responsive

Details are in our Responsive findings below.


Requires improvement

Updated 10 May 2019

The service was not always well-led

Details are in our Well-Led findings below.