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Inspection Summary


Overall summary & rating

Good

Updated 21 April 2018

Montpelier Terrace is a residential care home for up to six people with Autism Spectrum Disorder. There were four people living at the service when we inspected.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

People received good care, in the way they wanted it, from kind and caring staff. A person said, “I would say that they employ good staff, they have good intentions. I feel like they are good people and speak to me in a friendly and concise way, which is what I like.” A relative commented, “[Family member] is extremely well cared for, staff are extremely helpful and make sure [family member] doesn’t get into any trouble, I can’t fault them.”

Staff had a good understanding of safeguarding and the whistle blowing procedure. They also knew how to report concerns if required.

The provider followed effective procedures when recruiting new staff.

Trained staff administered medicines safely and accurate records were maintained.

The provider carried out health and safety checks to maintain a safe environment.

Relatives described the home as willing to learn from situations and adapt accordingly to meet people’s changing needs.

Staff received good support and had access to relevant training opportunities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported with their nutritional and health care needs.

People’s needs had been assessed to identify the support they needed. This was used to develop personalised care plans. Staff used a visual tool to monitor people’s progress across various aspects of the life.

People were provided with opportunities to participate in activities of their choosing.

There had been no complaints about the service. People and relatives gave us positive feedback about the service.

The service had an established registered manager. People, relatives and staff described the registered manager as approachable and supportive.

A range of quality assurance checks were completed to help ensure people received good care and support.

People, relatives and staff had opportunities available to provide feedback about the home. Recent feedback from relatives had been very complimentary.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 21 April 2018

The service remains Good.

Effective

Good

Updated 21 April 2018

The service remains Good.

Caring

Good

Updated 21 April 2018

The service remains Good.

Responsive

Good

Updated 21 April 2018

The service remains Good.

Well-led

Good

Updated 21 April 2018

The service remains Good.