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Inspection Summary


Overall summary & rating

Good

Updated 11 August 2017

Garden Lodge provides accommodation and personal care for up to eight people who may have a learning or physical disability. At the time of our visit there were eight people using the service.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection there was a registered manager in post.

Relatives told us the registered manager was exceptionally caring and was approachable and easy to talk to.

Without exception people and relatives we spoke with told us that staff were extremely caring. We were given lots of examples of when staff had gone the “extra mile” to show excellence in caring. All interactions we observed between staff and people were caring and respectful, with staff being patient, kind and compassionate. Feedback from relatives was exceptional, with comments like, “I have never seen a more caring group of people."

Staff demonstrated a good understanding of safeguarding and the provider’s whistle blowing procedure. This included knowing how to report concerns.

Medicines were managed safely. Records showed people received their medicines when they were due. Only trained and competent staff administered people’s medicines.

Health and safety checks were completed regularly to help keep the building safe. Up to date procedures were in place to ensure people continued to be supported in emergency situations.

The provider was meeting the requirements of the Mental Capacity Act 2008 and the Deprivation of Liberty Safeguards.

Staff told us they were well supported and trained appropriately.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We saw the provider had in place comprehensive person centred plans for each person which gave staff detailed guidance on how to support people.

People had opportunities to participate in their preferred activities.

The provider carried out a range of internal and external quality assurance audits to monitor the quality of people’s care.

Inspection areas

Safe

Good

Updated 11 August 2017

The service remained Good.

Effective

Good

Updated 11 August 2017

The service remained Good.

Caring

Outstanding

Updated 11 August 2017

The service remained Outstanding.

Responsive

Good

Updated 11 August 2017

The service remained Good.

Well-led

Good

Updated 11 August 2017

The service remained Good.