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Inspection report

Date of Inspection: 7 October 2013
Date of Publication: 7 November 2013
Inspection Report published 07 November 2013 PDF | 79.85 KB

Overview

Inspection carried out on 7 October 2013

During a routine inspection

We used a number of different methods, for example observing how people were supported to make decisions about their care, to help us understand the experiences of people using the service. This was because some people were unable to give us their comments directly about the care they received.

During our visit we found people were asked for their consent before they received any care or treatment and the provider acted in accordance with their wishes.

We found care and treatment was planned and delivered in a way which ensured peoples’ safety and welfare. We spoke with people about how they felt about the home. They said things like “happy here,” “very, very good,” and “home form home.” One person told us he was “happy working with (staff name) and happy at Garden Lodge.”

The provider had made suitable arrangements to protect vulnerable people and responded appropriately to any allegation of abuse. One staff said, “People who live here are very aware of how they should be treated so we have to make sure what we say and do are very clear so they cannot be interpreted as being abusive.”

The provider had taken steps to make sure people at the home were protected from staff who were unsuitable to work with vulnerable people. This was because they had carried out thorough background checks.

We found people who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. In feedback from a survey the provider had carried out with relatives. They told us all staff were “excellent” at communicating with them and they “couldn’t agree more strongly that staff are excellent.” Other comments included. “It’s a warm feeling as you enter the building” and “Staff have a good sense of humour which I think is important.”