Airedale Residential & Dementia Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People's likes, dislikes and preferences were detailed in care plans and staff knew people well. The management team and staff understood person-centred care.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported continuity. Staff worked in partnership with external professionals to ensure continuity of care. Feedback from professionals confirmed that staff were responsive and knowledgeable.One health professional said, “When the staff see you it’s like your part of the family. They always follow advice up when we give advice. They will follow the instructions and monitor if its working or not.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. The provider met the requirements of the Accessible Information Standard. Consideration was given to people’s communication needs. People received information in ways in which they could understand.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. One relative said, “If there is an issue the registered manager and deputy are readily available, and issues are quickly resolved.” Staff involved people and relatives in decisions about their care and told them what had changed as a result. Another relative said, “They work very well with families. I have been involved in care plans but because I’m in so frequently here we chat. When [Name] was in hospital the registered manager visited us in hospital to see if [Name] had any changed needs. This was when their swallowing had changed, and they updated everything.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff supported people with any necessary health appointments, including follow-ups, ensuring continuity of care. Care plans included guidance on how to support individuals in accessing services, considering their communication and health needs. We saw evidence of referrals to a range of healthcare professionals, such as GPs, District Nurses, and Speech and Language Therapists.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The provider took action to prevent or minimise the inequality in experience or outcomes for people. For example, providing culturally appropriate care and responding to potential or actual discrimination within the home. The service actively collaborated with external professionals to monitor individuals’ health and wellbeing, swiftly recognising subtle changes and responding effectively to support positive outcomes.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People were supported to plan for their future care needs and end-of-life care plans were in place where appropriate.