Airedale Residential & Dementia Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Information about people was treated confidentially, and staff were aware of the importance of maintaining privacy.

People and their relatives told us, “I think [Name] feels at home here. They (staff) have been kind to them. I feel they (staff) care. They try to do things for them”, “They (staff) are very good, and I think the care is good. I have been happy with the care. I find them very caring and loving towards [Name]” and “The staff have always been brilliant, and I’m made to feel like family.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People received care that reflected their personal preferences and cultural needs. Care plans included details about people’s interests, communication preferences and protected characteristics. Staff were aware of people’s backgrounds and used this knowledge to tailor support.

There was a new activities co ordinator who actively encouraged people to participate in range of activities designed to enhance their wellbeing. The registered manager told us, “[Name] listens to people and carries out activities people want to do. We do events every month. There is a Diwali party this month. We have a Halloween party and just had a summer fair. We raised £580 for the home.” One relative said, “The activities co-ordinator works wonders. They always support [Name] with their dementia and encourage them to do activities even if they don’t understand. It’s changed a lot for the better. You can visit whenever. You feel like family. They don’t just support [Name] they support our family.”

The provider did not consistently promote people’s independence, which meant individuals were not always aware of their rights or supported to exercise choice and control over their care, treatment and wellbeing. During observations in communal areas, we noted instances where people’s requests for specific food items were not acknowledged or supported with suitable alternatives. In one case, a person was initially prevented from having a piece of cake, despite guidance being available to support safe consumption. In another, a person repeatedly requested a specific food item but was declined. These examples suggest that staff did not always respond in a way that upheld people’s preferences or supported their autonomy.

The provider listened to and understood people’s needs and views. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. One relative said, “[Name] has been quite agitated, and staff have supported them a lot. They have involved the family in this. They have got the mental health team involved, assessed [Name] and given them medication. [Name] is now a lot better, and their agitation is significantly better.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The provider actively supported staff wellbeing through regular supervision and meaningful incentives, such as monthly recognition awards for high-performing team members. Staff told us they felt valued and supported by the management team. There was a positive team culture, and staff felt confident to raise concerns.