Sutton Village Care Home

Updated 26 June 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: This inspection was carried out by one inspector. A quality and contract monitoring officer from the local authority also attended.

Service and service type: The service is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and we looked at both during this inspection.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced.

What we did: Before we inspected the service, we reviewed information we held about the service, to help inform us about the level of risk for this service. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information is called a Provider Information Return and helps support our inspections. We also contacted the local safeguarding team, commissioners and Healthwatch to request their views of the service. Healthwatch is the independent national champion for people who use health and social care services.

During the inspection, we reviewed three people’s care records and three medication administration records. We also looked at a selection of documentation in relation to the management and running of the service. This included quality assurance audits, complaints, accident and incident records, recruitment information for two members of staff, staff training records and policies and procedures.

We spoke with two people who used the service and one relative. We spoke with two members of staff, the activities coordinator, cook, registered manager, nominated individual and two visiting professionals.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 26 June 2019

About the service: Sutton Village Care Home is a care home for older people, some of whom may be living with dementia. It is registered to provide support for up to 33 people. At the time of our inspection 29 people were receiving a service.

People’s experience of using this service: Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the key question Safe and Well-Led to at least good. At this inspection, we found improvements had been made and the provider was now compliant with the regulation. Action had been taken to ensure medicines were managed safely and systems to assess and monitor the safety and quality of the service were effective.

Systems were in place to maintain people’s safety and protect them from abuse. Risks were identified, appropriate control measures were implemented, and the safety and cleanliness of the environment was maintained. Systems were in place to recruit staff safely.

People were supported with good nutrition and could access appropriate healthcare services. Staff were equipped with relevant skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring and were aware of how to promote people’s privacy and dignity.

Staff were responsive to people’s needs and provided support in line with their preferences. People had care plans in place which provided information to staff about their needs. They were involved in planning and reviewing their care and support. An activities coordinator supported people to engage in their social and leisure interests.

People were able to raise any concerns and felt these would be addressed. They felt listened to and their feedback was sought. People and staff felt the registered manager was accessible and approachable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: Requires Improvement (report published 23 May 2018).

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor this service and inspect in line with our re-inspection schedule or sooner if we receive information of concern.