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Sutton Village Care Home Good

All reports

Inspection report

Date of Inspection: 11 January 2012
Date of Publication: 13 February 2012
Inspection Report published 13 February 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Consultation with people who lived in the home took place on a daily basis but the formal quality assurance system of audits, meetings and surveys had not been completed last year. This made it difficult to evidence that improvements had been made as a result of the audit and consultation process.

User experience

People told us the manager and also the provider were accessible and often spoke with them informally to find out their views about the home. Comments included, “Yes I was talking to Mark (the provider) this morning. He bent down near my chair – I like to joke with him”, “Diane (the manager) is smashing – she is always popping in” and “If you want anything they will get you it.”

Other evidence

The manager told us they completed audits but these were generally not recorded. We did see an audit of daily recording that demonstrated the manager identified shortfalls and gave the staff instructions on how to improve recording.

People who lived in the home told us they were consulted on a daily basis and staff confirmed this in discussions. The staff said, “We sit and listen to people and report anything of concern to the manager.” Staff said they received very few complaints and when anything was mentioned to them they acted on it straight away to put it right.

Staff meetings were held but residents/relatives meetings had not been held for some time. Four relatives had completed a survey last year. We did not see any surveys for people who lived in the home, staff or visiting professionals.

There had been lots of improvements to the environment in the last year. The hallway, bathrooms, dining room, driveway and a number of bedrooms had been improved. People spoken with were very happy with the environment.