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Sutton Village Care Home Good

All reports

Inspection report

Date of Inspection: 11 January 2012
Date of Publication: 13 February 2012
Inspection Report published 13 February 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

People were supported by staff in sufficient numbers who had access to training and supervision to ensure they had appropriate skills to care for people.

User experience

People spoken with told us the staff were friendly and kind and came quickly when they rang the bell for assistance. Comments included, “The staff come quickly – they are here in a minute” and “They are kind to you and don’t shout at you like other places.”

Other evidence

People who lived in the home had low level needs. Twenty-three people lived in the home at the time of the inspection and only one person required a hoist for transferring from bed to chair and only one person required full assistance to eat their meals. In discussions with staff they told us there were three care workers on duty during the day and two care workers at night. The manager was supernumerary. There was a period of two hours between 2-4pm when there were only two care workers on duty plus the manager. Staff said that when this happened the manager was available to support with any care tasks. There were separate catering, domestic and maintenance staff.

The manager told us the provider visited the home most days.

In discussions, staff told us the staffing levels were sufficient to support the current needs of people who lived in the home. Comments included, “There are no people with any difficult to manage needs”, “We generally have enough time and care is not rushed and “A lot of people can do things for themselves.”

Staff confirmed they received formal supervision and described positive management support. They said, “The manager is always available and will sort out problems” and “You can bring problems – you know they’ll be kept private and confidential.”

Staff had access to training, which included mandatory and service specific training. However, records showed that refresher training was due in some areas such as fire safety, health and safety, first aid and safeguarding for some staff. The manager was aware of this and had planned courses for later in the year. The manager also told us they had completed training in The Mental Capacity Act 2005. The manager was planning a refresher course for herself and the deputy manager to ensure their knowledge was up to date.