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Park House Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 3 April 2020

About the service

Park House is a residential care home providing personal care for up to 28 people. At the time of our inspection there were 26 people living at the home.

People’s experience of using this service and what we found

We have made a recommendation about the management of medicines, as some improvements are need in relation to medicines documentation. The registered manager has assured us of greater oversight of this area, so that improvements can be made promptly, embedded in practice and sustained in the future.

The service was well-led. The registered manager was supported by a team of staff who worked together to provide people with a good quality of service. The registered manager led by example and was respected by staff. Staff reported a high level of job satisfaction.

There was a warm and happy atmosphere at the home and people were supported by a committed and caring staff team. People were treated with dignity and respect.

There were systems in place to ensure only staff who were suitable to work with vulnerable people were recruited. There were enough staff to care for people and people told us they felt safe and happy living at Park House. Staff understood safeguarding procedures and had received training in recognising the signs of and types of abuse.

Everyone we spoke with was complimentary about the home and staff. People told us they knew how to raise a complaint, and were confident action would be taken. However, no one we spoke with had any concerns about the home.

The home was clean, well-maintained and nicely decorated. All servicing of equipment had been completed. Correct infection control practices were followed by staff.

Care was person centred and care plans contained a good level of information about people's needs and preferences. Risks to people’s health and safety had been assessed and were managed appropriately. People were supported to stay as healthy as possible and eat a balanced, varied diet. They were referred to health care professionals, when needed, for advice and guidance.

A variety of appropriate activities were provided and people were actively encouraged to participate in them.

Staff supported people to have maximum choice and control of their lives and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Audits were in place to monitor the quality of the service. We discussed the concerns we found around medicines management with the registered manager, who told us she would increase her oversight of this area of care provision.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (report published 16 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 3 April 2020

The service was not always safe.

Details are in our safe findings below.



Updated 3 April 2020

The service was effective.

Details are in our effective findings below.



Updated 3 April 2020

The service was caring.

Details are in our caring findings below.



Updated 3 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 3 April 2020

The service was well-led.

Details are in our well-led findings below.