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Archived: Wordsworth House Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 11 June 2019

About the service:

Wordsworth House Care Home is a care home without nursing registered to provide accommodation and personal care for up to 51 older people. At the time of our inspection 41 people were living in the home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

People’s experience of using this service:

People told us they felt safe, they were relaxed and familiar with the staff and each other. People were cared for by a consistent staff team who had received appropriate training to carry out their roles. Staff spoke knowledgably about the systems in place to safeguard people from potential abuse.

The service was working within the principles of the Mental Capacity Act 2005. However, we have made a recommendation regarding the management of people’s Deprivation of Liberty Safeguards conditions.

People’s dietary needs and preferences were assessed and where needed, people received support to eat and drink. Meal times were an important social event in the day for those who chose to eat together. People enjoyed their meals, one person told us, “The food here is really good.”

People’s medicines were managed safely, stored securely and administered by trained staff. People received assistance to take their medicines as prescribed and were supported to access health care services.

People received care from staff that knew them well and treated them with kindness, compassion, respect and dignity. People received care that was tailored to their individual needs and maintained their independence as much as possible. Care plans were comprehensive, person centred, respectful, and reviewed regularly to ensure they reflected people’s needs.

Staff received regular supervision and annual appraisals to ensure they were fully supported in their role. There was a robust training programme that staff felt was effective and well delivered.

The service had a full and varied activity programme for people to enjoy if they wished. Activities included outings to places of interest, towns as well as indoor activities and supporting people to take part in activities on a one to one basis to prevent social isolation.

People and their relatives knew how to complain and were confident their views would be heard.

No people were receiving end of life care at the time of our inspection visit. Staff spoke knowledgably about end of life care and were proud of the care they provided to people at this time of their lives.

There was a system of audits and spot checks in place to ensure the service received ongoing monitoring to review the quality of the service provided.

People, relatives, staff and health professionals expressed confidence in the management team and felt the service had a clear management structure and an open and supportive culture.

More information is in our detailed findings below.

Rating at last inspection:

The previous inspection was comprehensive. The overall rating was Good (report published in November 2016).

Why we inspected:

This was a planned inspection based on the rating from the last inspection. The service remained rated Good overall.

Follow up:

We will monitor information received about the service to inform the assessment of the risk profile of the service and to ensure the next planned inspection is scheduled accordingly.

Inspection areas

Safe

Good

Updated 11 June 2019

The service was safe

Details are in our Safe findings below

Effective

Good

Updated 11 June 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 11 June 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 11 June 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 11 June 2019

The service was well-led.

Details are in our Well-Led findings below.