During an assessment under our new approach
Date of assessment: 7 to 9 January 2026
B24 Healthcare Solution Limited is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection the service provided packages of care to 85 people, of which 84 received the regulated activity of personal care. The service was registered to provide support to older people, younger adults, people living with a diagnosis of dementia, people with a learning disability and people on the autistic spectrum and people with a physical disability. At the time of our inspection, people in receipt of a service were older people and younger adults. No service was provided to anyone with a learning disability or persons on the autistic spectrum. The service was also registered to provide supported living. The service was not providing this support at the time of our inspection; therefore, we did not assess it.
The last rating for this service was requires improvement (report published 16 January 2024). We identified 2 breaches of the regulations related to safe care and treatment and good governance. We requested an action plan from the provider to tell us how they intended to make the required improvements. We undertook this inspection to check they had followed their action plan. We found sufficient improvement had been made in safe care and treatment and the provider was no longer in breach. Whilst we found improvements in governance this was not sufficient, and we found the provider remained in breach of the legal regulation relating to good governance. This was the third consecutive inspection where the provider had not met this legal regulation.
Staff carried out some checks on the quality and safety of the service. However, there was limited oversight from the provider to ensure checks drove effective improvements. Some checks did not identify the concerns we found during the inspection.
Medicines were not always safely managed to ensure manufacturer’s directions were followed. Medicine administration records were in place, but other important records; body maps for the safe administration of transdermal (skin) patches were not.
Staff received safeguarding training and understood their role in protecting people from abuse. Overall, the provider understood their role in making safeguarding referrals and working with other agencies. The provider had not, however, implemented their own policy related to staff handling people’s money.
Care planning documentation was personalised and contained most of the information staff needed to care for and support people. Risk assessments were in place and most risk mitigation gave staff the details they needed to keep people safe from avoidable harm.