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Bluebird Care (South Oxfordshire) Good

Inspection Summary


Overall summary & rating

Good

Updated 19 December 2017

Bluebird Care (South Oxfordshire) is a domiciliary care service supporting people with personal care in their own homes. At the time of the inspection there were 59 people being supported by the service.

At our inspection in August 2015 the service was rated Good. At this inspection on 25 October 2017 the service remained Good.

The provider and registered manager promoted a culture that respected and valued everyone. The provider looked for ways to continually improve the quality of care and ensured they met the fundamental standards of care.

People were supported by staff who understood their responsibilities to manage risks and report concerns where there were any issues relating to people's safety. Medicines were managed safely. Care calls were monitored to ensure people did not experience missed visits.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were positive about the support and development opportunities they received. The provider ensured staff had the skills and knowledge to meet people's needs.

Staff had a caring approach to their work and understood the importance of treating people with dignity and respect. People were involved in their care and told us they were listened to.

People and relatives had developed positive relationships with care staff and management. People's care record's reflected their individual preferences and gave staff clear guidance about how people's needs were met.

Complaints were responded to in an open and transparent way, in line with the providers policy.

There were effective systems to monitor and improve the service, which included systems to gather people's feedback about the service.

Inspection areas

Safe

Good

Updated 19 December 2017

The service remained Good

Effective

Good

Updated 19 December 2017

The service improved to Good

People were supported in line with the principles of the Mental Capacity Act 2005.

Staff were supported through regular supervision and had access to appropriate training.

People were supported to access health professionals when required.

Caring

Good

Updated 19 December 2017

The service remained Good.

Responsive

Good

Updated 19 December 2017

The service remained Good

Well-led

Good

Updated 19 December 2017

The service remained Good.