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Crescent Nursing Home Outstanding

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Inspection report

Date of Inspection: 29 April 2013
Date of Publication: 11 May 2013
Inspection Report published 11 May 2013 PDF | 73.29 KB

Overview

Inspection carried out on 29 April 2013

During a routine inspection

Before our inspection at The Crescent Nursing Home, we had received some information via our website which raised concerns about how staff were recruited to the service and the accessibility of information given to visiting professionals.

We spoke with three people about their experience of living at the home and the care and support they were offered. People told us they liked living at the home and were happy. They told us they felt safe in the environment and with the care they were given by staff. One person said, "Staff do everything for me. They are really kind and I like them all." Another said, "It's ok here."

Some of the people were unable to express their views directly because of complex communication problems so we observed engagement between them and staff. It was evident that staff interacted positively with people and respected their individual needs and abilities. We observed that staff interacted well with the people using the service and made sure they were fully involved in making decisions about their care and support.

We observed evidence of effective record keeping and robust recruitment processes. We were given free access to all information we required as part of this inspection.