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Inspection Summary


Overall summary & rating

Good

Updated 23 October 2019

About the service

Merlin Park is a residential care home providing personal care to people aged 65 and over. At the time of the inspection, there were 25 people being supported some of whom were living with dementia or other cognitive impairments. The service is registered to support up to 25 people.

People’s experience of using this service and what we found

There were enough staff available to support people. The environment was clean and people had access to appropriate equipment where needed. Risks to people and the environment were managed safely. People could be confident they were supported by staff who had access to appropriate guidance and understood how to keep them safe. Staff’s knowledge of the people they supported was good and they were able to tell us about the risks associated with their care and how to minimise these. Medicines were administered safely and as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.

People's needs were met in an individual and personalised way by staff who were kind, caring and responsive to their changing needs. We observed staff respecting people's privacy and protecting their dignity. People and their families were involved in the development of personalised care plans that were reviewed regularly. People were offered and took part in a range of meaningful activities. People felt listened to and knew how to raise concerns.

The provider had effective systems and processes to monitor quality within the home. The manager understood their regulatory responsibilities and shared information with stakeholders in a timely way. People, their families, staff and external professionals all told us that the manager and provider were very supportive, and the home was well led.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: The last rating for this service was good (published 26 April 2017).

Why we inspected: This was a planned inspection based on the previous rating. However, before the inspection we had received some information of concern relating to the care people received. We looked at these issues during this inspection. We found no evidence during this inspection that people were at risk of harm from this concern.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 23 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 23 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 23 October 2019

The service was effective.

Details are in our effective findings below.

Well-led

Good

Updated 23 October 2019

The service was well led.

Details are in our well led findings below.