We carried out a review of the data available to us about Havilah Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Havilah Care, you can give feedback on this service.
Havilah Care is a domiciliary care agency and supported living service. It provides personal care to people living in their own homes. At the time of our inspection six people were receiving a supported living service and one person was receiving a domiciliary care service.
Havilah Care provides support to people with a learning disability, autistic spectrum disorder, people with mental health needs, sensory impairment or a physical disability. Each person has their own house and are supported by staff 24 hours a day; seven days a week. There is a separate head office based in Milton Keynes.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
Staff supported people to have choice, control and independence over their lives. People received care in their own homes where staff supported them to keep the premises safe, clean, well equipped, well-furnished and well-maintained. Each house reflected the person’s interests and they had been supported to choose their furniture and colour schemes.
Staff supported people with their medicines in a way that achieved best possible health outcomes. Staff supported people to access health and social care support, which included a regular review of their prescribed medicines.
The service encouraged people to be involved fully in developing their care plans and making decisions about their care and support. People were supported by staff to pursue their interests and to achieve their aspirations and goals. For example, one person had become involved in sports and had been awarded a trophy from the local mayor.
Right Care
People’s dignity and human rights were promoted, and people were encouraged to make decisions about their day to day routines. People received kind and compassionate care and staff protected and respected people’s privacy and dignity. They understood and responded to people’s individual needs
Staff understood how to protect people from poor care and potential harm. Staff had training on how to recognise and report abuse and knew how to report any concerns. There were sufficient numbers of staff who were appropriately skilled to meet people’s needs and keep them safe.
People could communicate with staff and understand information given to them as staff supported them consistently and knew them well. People received care that focused on their quality of life and followed best practice, with input from a range of health and social care professionals.
Staff, relatives and people worked together to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Right culture
Staff supervision, staff meetings and spot checks were held regularly and used to develop and motivate staff, review their practice or behaviours, and focus on professional development.
People led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of the management and staff team which were well embedded into practice. Staff showed us how they supported people to make decisions about their day to routines using pictures and symbols.
Relatives told us they were fully involved in their family members care and support and they spoke of the open culture, and regular contact and visits to see their family members. We saw feedback from relatives praising the management and staff team and the positive changes to their family members.
Staff placed people’s wishes, needs and rights at the heart of everything they did. People and those important to them, were involved in planning their care. The service evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 23 July 2021 and this is the first inspection.
Why we inspected
This was a planned inspection following registration. We undertook this inspection to assess that the service is applying the principles of Right Support, Right Care, Right Culture.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.