Updated 7 September 2026
Peacehaven is a care home providing personal care for older adults, including those living with dementia, and can accommodate up to 55 people. There were 48 people living at the home at the time of the inspection. We carried out a site visit on 5 October 2026, the remainder of the inspection was completed remotely.
Although we identified some issues with the recording of medicines, people told us they received medicines in a safe way. Staff who administered medicines were trained and had their competency assessed.
Although we were assured people received the care and support they required, some improvements were needed to maintain accurate care records.
People were sufficiently protected from the risk of abuse and harm. People’s records confirmed risks to people were identified and measures were in place to help ensure people received safe care.
Staff were recruited safely and people were supported by a team of trained and experienced staff. Many of the staff had worked at the home for a long time and so knew people, and their needs well.
Accidents and incidents were reported appropriately, and learning took place amongst staff. Incidents were analysed for any trends and patterns to help reduce the risk of recurrence in the future.
The provider took time to assess people’s care and support needs prior to their admission, to help ensure their choices and preferences were understood and respected, and their needs could be met in full.
People’s care plans contained guidance for staff on how to provide personalised care and support to people. Care plans were reviewed regularly with people and their families to help ensure care and support were both relevant and effective.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and family members were involved in decisions about people’s care and support at every opportunity.
People were treated with kindness and compassion, and their privacy, dignity and independence were promoted and respected. Staff had developed strong relationships with both people and their families. Peacehaven was frequently described by all as ‘family like.’ People’s significant others were made to feel welcome by staff when they visited.
Processes were in place to ensure people and their relatives were able to express their views and opinions, in a variety of ways. People and their relatives told us that in addition to more formal ways, they felt able to provide their feedback at any time.
The leadership of the service was underpinned by a culture which was committed to delivering high quality, safe and person-centred care in a family like environment. Governance processes were used to help identify any shortfalls in practice and monitor and improve the quality and safety of the service, although some further strengthening was required in relation to maintaining accurate records.
Both leaders and staff worked in conjunction with other external professionals, to help deliver the best possible care for people. We received positive feedback from external professionals about the standard of care provided at Peacehaven.